All online orders are despatched from Brisbane twice a week (Monday and Thursday) and delivered on Tuesdays and Fridays.
Where do we deliver?
We provide delivery services from our warehouses at Rockhampton, Emerald and Whitsunday. See below to view distribution network. You can also pick up your order from the Rockhampton and Whitsunday warehouses. Please note we no longer provide a pick up service from the Emerald warehouse.
What are cut off times for ordering?
Orders must be in by midnight Sunday for Tuesday delivery and midnight Wednesday for Friday delivery. Orders received after the cut off time will be on the next delivery schedule.
When can I expect my delivery?
Delivery is usually between 7am and 3pm. If there are any unexpected delays we will advise you as soon as we are aware and keep you updated with the status of your order.
What is the minimum order amount for delivery and pick up and what are the delivery charges?
The minimum order is $50 with a $15 fee for delivery or $50 for orders picked up from the Rockhampton and Whitsunday distribution centres. Free delivery is available on orders when customers spend $200 or more.
If any product arrives damaged or with quality defects please tell us promptly after delivery of your order. We will offer a refund or replacement. All we ask is a photo via email or sms showing the nature of the problem and the brand of the product. Please Contact Us with your order number and telephone number.
Growers Own aims to provide a quality product and service If you have found any part of your order disappointing we would like to know so that we can improve our service to you.
Delivery Area Locations
Whitsunday Islands (as per barge & water taxi schedules)
Click and Collect Locations (Tuesdays and Fridays)
Growers Own Rockhampton 220 East Street Rockhampton
Growers Own Whitsunday - 31 Glen Isla Road Proserpine